CUSTOMER CARE
Frequently
asked.
Find quick answers about shopping, orders, payments,
shipping, returns and your SPOT YOUR STORE account.
ORDERS
Ordering from SPOT YOUR STORE
Sign in to your account and open
My Orders to view your real order
history, order number, total,
payment information and current status.
View My Orders
Open My Orders and select View Details.
Your order-details page shows the purchased
pieces, size, quantity, pricing, address
and payment information.
Order changes may not be possible after
processing begins. Contact Customer Care
as soon as possible with your order number
if you need assistance.
Your order is created and appears in
My Orders. Its status can then progress
through stages such as Confirmed,
Processing, Shipped and Delivered.
SHIPPING
Delivery & tracking
Standard delivery is generally estimated
at 3–7 business days, depending on your
location, availability and courier
serviceability.
Standard shipping is complimentary on
eligible orders above ₹999. Orders below
the threshold may carry a ₹99 shipping fee.
Weather, public holidays, courier delays,
regional restrictions and periods of high
order volume can occasionally affect
delivery estimates.
RETURNS
Returns, exchanges & refunds
Eligible products may be returned when
unused, unworn, unwashed and in their
original condition with applicable tags
and packaging intact.
An exchange may be possible when the
replacement size is available and the
product meets the applicable eligibility
requirements.
Locate your order in My Orders,
then contact Customer Care with the
order number and product information.
Read Returns & Exchanges
Eligible refunds are processed after
the returned item is received and approved.
Payment-provider or bank processing
timelines may then apply.
PAYMENTS
Payment & checkout
The available methods are displayed
during checkout. Your order record stores
the payment method selected for the
purchase.
Cash on Delivery may be displayed as an
available option within your checkout
flow where supported.
Open an order from My Orders. Your
order-details page displays its payment
method and payment status.
ACCOUNT
Your SPOT YOUR STORE account
An account gives you access to your saved
addresses, wishlist, order history,
profile information and password settings.
Yes. Open My Account and use your profile
settings to update the supported customer
information.
Your customer account includes saved
delivery addresses that can be used
during checkout.
When signed in, select the heart on a
product to save or remove that product.
Saved products remain available on your
Wishlist page.
PRODUCTS
Products, sizing & availability
Use the general size guide and
consider the intended product fit,
such as slim, regular, relaxed or
oversized.
View Size Guide
Stock availability is based on the
current product inventory. An unavailable
product cannot be added to the bag until
stock becomes available again.
Products with an applicable reduced
price are collected on the Sale page.
Shop Sale
CUSTOMER CARE
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