Terms &
Conditions.

Acceptance of these terms

These Terms & Conditions apply to your use of the SPOT YOUR STORE website and related customer-facing services.

By accessing the website, creating an account or placing an order, you agree to use the service in accordance with these terms and any applicable policies presented on the site.

If you do not agree with these terms, you should not use the website to place an order.

Customer accounts

Some features of SPOT YOUR STORE require a customer account.

You are responsible for providing accurate account information and keeping supported details reasonably up to date.

You are also responsible for maintaining the confidentiality of your password and for activity conducted using your account.

If you believe your account may have been accessed without permission, contact Customer Care promptly.

Products & availability

Product availability may change at any time based on inventory.

A product displayed on the website is not guaranteed to remain available until an order is successfully completed.

Product photographs, descriptions, colours and other visual details are intended to represent products as accurately as reasonably possible. Display settings and photography may cause minor visual differences.

Sizing information is provided as a guide. Individual garment fit may vary depending on design, material and intended silhouette.

See our Size Guide for general sizing information.

Prices, discounts & promotions

Product prices shown on the website may change from time to time.

Where a product has a reduced selling price, the website may display its current price together with a previous or reference price.

Promotions, discounts and special offers may have additional eligibility conditions, availability periods or exclusions.

If a material pricing error is identified before an order is fulfilled, appropriate corrective action may be required.

Placing an order

When placing an order, you are responsible for reviewing the products, selected sizes, quantities, delivery information and payment method before confirming the purchase.

After successful order creation, an order number is generated and the order may be displayed in your My Orders section.

Orders may move through statuses such as Confirmed, Processing, Shipped and Delivered.

An order may be unable to proceed in certain circumstances, including unavailable inventory, invalid information, payment issues or other operational reasons.

Payments

Available payment options are shown during checkout.

Where online payment processing is provided through a third-party payment service, payment transactions may also be subject to that provider's terms, privacy practices and security requirements.

SPOT YOUR STORE should not directly store complete payment-card credentials unless an appropriate compliant payment environment is specifically implemented.

Shipping & delivery

Estimated delivery times are provided for general guidance and may vary by destination, stock availability, courier serviceability and circumstances beyond reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Shipping charges and free-delivery thresholds are displayed according to the applicable checkout rules.

For more information, see Shipping & Delivery .

Returns, exchanges & refunds

Returns and exchanges are subject to applicable eligibility requirements.

An item may need to be unused, unworn, unwashed and returned with relevant tags and packaging intact before a return can be approved.

Certain products or circumstances may be excluded from return or exchange.

Refunds may be initiated after an eligible return has been received and approved. Additional processing time may be required by banks or payment providers.

Read our Returns & Exchanges page for more information.

Acceptable website use

You agree not to misuse the SPOT YOUR STORE website or interfere with its normal operation.

You should not attempt to:

• Access accounts or information without authorisation.
• Circumvent website security features.
• Introduce malicious or disruptive code.
• Use the service for fraudulent activity.
• Submit false or misleading information.
• Interfere with the operation of checkout, customer accounts or other website features.

Intellectual property

The SPOT YOUR STORE name, website design, branding, original text, graphics and other proprietary materials may be protected by applicable intellectual-property rights.

Website content should not be copied, reproduced, redistributed or commercially exploited without appropriate permission where rights apply.

Third-party brand names, product information, photographs or other materials remain subject to the rights of their respective owners where applicable.

Service availability & liability

We aim to keep the website available and accurate, but uninterrupted or error-free operation cannot always be guaranteed.

Temporary interruptions may occur because of maintenance, technical problems, external service providers or circumstances outside reasonable control.

Nothing in these terms is intended to exclude or limit rights or liabilities that cannot lawfully be excluded under applicable law.

Privacy

Use of personal information associated with SPOT YOUR STORE is addressed separately in the Privacy Policy.

Read the Privacy Policy →

Changes to these terms

These Terms & Conditions may be updated as the website, services, policies or applicable requirements change.

The current version should be published on this page together with an updated effective date where appropriate.

Continued use of the service after an updated version takes effect may be subject to those revised terms.

Questions about these terms

If you have questions about these Terms & Conditions or your experience with SPOT YOUR STORE, contact Customer Care.

Contact Customer Care →