Returns &
Exchanges.
We want every piece to feel right. Find information about return eligibility, exchanges, refunds and the steps to follow if something is not quite right.
Review eligibility and contact Customer Care with your order details.
Returned pieces are checked before refunds or exchanges are approved.
Approved refunds are processed back through the applicable payment method.
Our support team can help you with eligible return and exchange requests.
Is my item eligible for return?
A return request may be accepted when the item is unused, unworn, unwashed and returned in its original condition with all tags and packaging intact.
The product should not show signs of wear, washing or alteration.
Product tags, labels and associated packaging should remain intact.
The returned product must match the item purchased in the order.
Contact Customer Care before sending any item back.
How to request a return.
Open My Orders and locate the order containing the item you wish to return.
Share your order number, product details and reason for requesting the return.
If approved, follow the instructions provided for pickup or return shipment.
The returned item is checked before an eligible refund or exchange is completed.
Can I exchange a size?
Exchanges may be possible where the requested replacement size or eligible alternative is available.
Availability can change quickly, so an exchange cannot be guaranteed until the request has been reviewed.
If the requested item is unavailable, Customer Care may guide you through another suitable resolution.
When will I receive my refund?
Once an eligible return has been received and approved after inspection, the refund process can begin.
Some items may not be returnable.
Products may be excluded from return or exchange where required for hygiene, customization, final-sale conditions or other product-specific reasons.
Any applicable restriction should be considered before completing your purchase.
Received something unexpected?
If your order arrives damaged, defective or different from what you ordered, contact Customer Care as soon as possible with your order number and details.
Photographs of the product or packaging may be requested to help review the issue.